48 Hours That Changed the Way of Thinking

What happens if you bring together for two days civil servants, community activists, designers, and people who care about how public services work?

GovJam Kyiv 2025.

Two days of experiments, action, doubts, insights, and laughter.Live conversations instead of reports, prototypes instead of assumptions, collaboration instead of competition.

This year, the Kyiv Jam — organized by Lanka.CX together with the Department of Information and Communication Technologies of the Kyiv City State Administration and with the conceptual support of UNICEF Ukraine — became the central event of the Ukrainian wave of #GGovJam.

“From now on, I will keep asking questions instead of making assumptions.”

“Act here and now, even if it’s not perfect.”

“It was unexpected, sometimes uncomfortable — but that’s exactly the point of growth.”

“I learned to be ready to hear an opinion I don’t agree with — and to trust the process.”

The feedback speaks louder than we do: participants truly managed to practice “doing, not talking.”

A secret theme — and 12 different interpretations

This year, the global Jam theme was “baskets” — and each team interpreted it in its own way. Some saw it as “a basket of documents without which you can’t access a service,” others — as “a basket of opportunities lost due to lack of coordination,” and some literally explored trash bins, transport, veteran rehabilitation, or communication between communities and local authorities.

As many people — as many perspectives. And this is perhaps the best reminder of the core principle of service design: we cannot know what others think — that’s why we must ask, not assume.

Institutions in Kyiv now have more people who create services in a new way — together with their users.

Thank you to everyone who became part of this movement!And — see you at the next Jam.

#GGovJam #GovJamKyiv #ServiceDesign #LankaCX #HumanCenteredDesign #DoingNotTalking