WHO WE ARE
We are the first service-design agency in Ukraine.
Customer Experience Agency Lanka.CX
Customer experience is the main field of competition for modern business. The transition to a service economy requires new approaches to creating products and services. We help companies design and improve customer-centric products and services, as well as build a holistic customer experience management system.
50+ projects
Implemented since 2016
7 countries
We have experience in Ukraine, Bulgaria, Kyrgyzstan, Moldova. Germany, France and the Czech Republic.
50% +
an average NPS score of our customers
$5B+ USD
annual turnover of our clients
With us, companies show sustainable market share growth, achieve NPS leadership, and launch innovative products and services.
We are practitioners.
Before joining consulting, each of us headed business units of companies. We know how large organizations work. We design services and implement approaches adapted to real life.
We design profitable products and services.
In football, the most beautiful thing is the score on the scoreboard. In business, positive numbers on the income statement. We love to research consumers, facilitate workshops, and test prototypes. But the main criterion for success for us is the client's business result: successful products, doubling conversion, reducing customer churn, etc.
We work with the best companies.
And we never miss an opportunity to learn from our clients. We are entrusted with the most important task of business - to understand the needs of our consumers and create a successful product or service in a competitive market.
We do not offer template solutions .
Each of our clients is unique. At the start of a project, we study the business context of the problem we need to solve. We apply the best global practices, but we test and verify each proposed solution.
Our strength is in our customer-centered approach.
We have successful experience in various industries: from finance to medicine, and from B2B distribution to retail. It is important that the users of each service are people. We know how to identify the key needs of users and design a product or service that will meet these needs.