Is there room for customer service when a neighbor attacks your country?

Welcome to the online conference on customer experience in Ukraine.

The war made us stronger, and the services in Ukraine became safer, more humane, and more reliable. EVA, OLX, Metinvest, Nova Poshta, and PUMB - are companies that were customer experience leaders before the war and hold their positions now. They will share their experiences of the recent months.

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• What has changed in customer care, delivery, security, internal services, assortment, and employee experience? 

• What remains unchanged?

• Do companies manage to deliver the highest level of customer experience in times of Russian aggression?

• What wartime decisions should remain in force after the victory?

 

👉🏻We will include three live discussions on topics proposed by participants in the final program.