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Why Do Ukrainians Donate? Over 100 Million UAH Raised to Support the Defense Forces
Context The “Come Back Alive” Foundation has been supporting the Ukrainian army since 2014. It is an apolitical organization and one of the most transparent charitable foundations in Ukraine. Thanks to its strong reputation, the Foundation has been able to close critical fundraising goals for the Armed Forces of Ukraine (AFU) every month. However, after 2023, the Foundation faced a new challenge: reputation and transparency were no longer enough to sustain a high pace of do
Jun 6, 2025


Is There a Place for Service Design in the Armed Forces?
The Context The Department of Arms Development and Innovation (DADI) at the Hetman Petro Sahaidachnyi National Army Academy is not a...
Dec 28, 2024


UKRSIBBANK. Re-design of the pension card service
We helped the bank design an onboarding process for the pensioners.
This increased customer acquisitions by 30%
Jul 4, 2022


KREDO BANK. Helping IT-specialists to manage their income wisely
We helped the Ukrainian branch of the leading Polish bank to develop a compelling value proposition for the lucrative customer segment.
Jul 4, 2022


Service design bootcamp for the organization
We support in-house teams in making their first steps with service design
We help frame the challenge, engage the team, and present outcomes
Jul 4, 2022


EVA, a drogerie retail chain. Boosting category sales in retail
We researched the customer decision journey for hygiene products. It allowed the biggest drogerie retailer to grow same-store sales
Jul 4, 2022
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